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FitFlop Limited is the company responsible for your personal data (the “data controller”).
We have a privacy team which is responsible for personal data. If you have any questions or if you wish to exercise your legal rights please contact us using the details below:
Email address: firstname.lastname@example.org
Postal address: FitFlop Limited, 4th Floor, Foundry Building, 2 Smiths Square, London W6 8AF, United Kingdom. Attention: Data Privacy Team
This version was last updated on May 22nd 2019.
Sometimes we may make changes to this policy reflect how we process your data. If those changes are important, we will make this clear on our website, or by getting in touch to let you know by email.
We may collect, use, store and/or transfer different kinds of info about you:
We also collect, use and share information that cannot be used to identify you. If we combine or connect this with your personal data so that it can identify you, we treat the combined data as personal data which will be used in accordance with this policy.
We do not collect any sensitive personal data, for example your race, ethnicity or religious beliefs.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product order but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
Please Contact us if you need further details.
We use your personal data in a number of different ways, and only when the law allows us to. Most commonly, we use personal data:
We have set out below in more detail a description of all the ways we use personal data, and the reasons why we do so. There may be times where there is more than one reason why we are using your data. Please Contact us if you need details about the specific reason.
|Purpose||Type of data||Why?|
|To register you as a new customer|| ||So that we can perform a contract with you (to process your registration or purchases, grant you access to services, process any requests)|
|To take payments, give refunds, deliver your order and provide customer service|| || |
|To manage our relationship with you which will include: |
(b) Asking you to leave a review or take a survey
| || |
|To enable you to take part in a competition, complete a survey or find out what you like|| || |
|To enable you to register an account with us and participate in online activities such as reviews, testimonials and endorsements|| || |
So that we can run our business (to allow you to participate in interactive features of our site, study how customers use our products/services, to develop them and give you what you want)
This may include information from Facebook where you choose to use Facebook social sign on.
|To run, improve and protect our business and this website and to prevent and detect fraud|| || |
|To personalise our website for you|| || |
|To show adverts to you and make recommendations for you|| || |
If you’ve signed up for it or if you have purchased products from us and you have not opted out, we might send you marketing messages by email, text or post to keep you up to date on all things FitFlop. Sometimes we might also use your information to work out which products or offers might be relevant for you.
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think may be of interest to you. This is how we decide which products and offers may be relevant for you.
We try to give you choices around marketing and advertising. You can stop receiving these messages at any time by:
Bear in mind it might take a few days while we process your request. When you opt out of receiving these messages, this will not stop messages that are sent because of a product purchase (such as your order confirmation).
Like many other companies, we advertise on other sites online so that you can see our products and offers. We use various digital marketing networks and advert technologies when we do this.
We and our partners use technology such as cookies on our site to personalise content and ads, provide social media features, and analyse our traffic.
You can change your mind and change your consent choices at any time by clicking here
We will only use your personal data for the purposes for which we collected it or for another reason that is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please Contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We do not sell your data – we are committed to respecting your privacy.
However we may have to share your personal data with some companies where it is an essential part of providing our services, as set out below:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Bear in mind that when we interact with you through social media platforms, we can not control these platforms. Please review and adjust your privacy settings on these platforms.
This website is not intended for children and we do not knowingly collect data relating to children.
If you are under 16, please do not send any information to us.
If we become aware that we have collected Personal Information from a child under the age of 16 without parental or guardian consent, we will delete that information.
If you are under 18 but over 16, please make sure you ask your parents or guardians for permission before sending any information to us.
Some of our suppliers are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please Contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
We have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to a ‘need to know’ basis. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our Website.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure and we have no control over the public network through which personal information may be sent to our website. Once we receive your transmission, we will do our best to protect its security on our systems. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Ordering online using your credit card details can be just as safe as ordering goods over the telephone. Where we have one, our Website will display any issued Secure Server Digital Certificate by a relevant online Certification Authority such as VeriSign.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.
We always consider the amount, nature, and sensitivity of the personal data, the potential risk unauthorised use of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means.
You have rights relating to your personal data. These may include a right to:
Some of these rights (such as the right to withdraw consent) can be exercised by clicking links we provide in messages. Others (such as the right to request correction of your data) can be exercised by amending details on your profile.
If you wish to exercise any of your rights, please contact us at email@example.com and clearly explain the information you are requesting.
We may need to request specific information from you to help us confirm your identity. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We try to respond to requests within one month. Occasionally it may take us longer than a month if your request is complex or you have made several requests. In this case, we will notify you and keep you updated.